Jones Homes has received five stars for customer satisfaction from the Home Builders Federation (HBF) and National House Building Council (NHBC).
The highest accolade a homebuilder can achieve for customer service, the award is based on the results of the National New Home Customer Satisfaction Survey.
This is an annual survey which gathers feedback from thousands of homebuyers across the UK after they move into their new property.
One of the most comprehensive surveys of its kind in the UK, purchasers are asked a series of questions about their new home and their purchase experience – from the internal and external design of their new home and timely delivery of their property, to their satisfaction with the sales, handover and aftercare processes.
Five star status is only awarded to companies where more than 90% of customers are satisfied with the quality of their home and would be happy to recommend a friend.
Jones Homes MD Gary Hardy commented: “Customer satisfaction is at the heart of everything that we do; we’re delighted that our customers are happy to recommend us to their friends and family and to be once again awarded with five stars.
“Only a small number of homebuilders received five star status this year. This makes the achievement even more special and I would like to thank our team for continually striving to raise the bar and deliver exceptional quality and service for our customers.”
Jones Homes is a privately-owned housebuilder with its head office in Alderley Edge along with regional offices in Lancashire, Yorkshire and Kent.
The company has more than 50 years expertise in designing and building new homes and currently has around 30 developments taking shape in locations across the UK.
